How to Pay / eBill

eBill notifications by email

学生们，设置你的公开大学电子邮件帐户(@oakland).edu)，以确保收到电子帐单结单通知, 1098-T tuition statements, 付款计划分期付款变更, upcoming scheduled payments and installment payment dates and scheduled payment failures. 您将收到一封电子邮件通知到您的 OU email account. 您有责任检查您的OU电子邮件. 如果你没有设置你的OU的电子邮件帐户(@奥克兰.Edu)，您将不会收到通知. Failure to receive an electronic notification does not excuse you from the required payment on the specified payment due date.

通过短信通知电子账单

Students and authorized users can opt-in to receive eBill notifications such as payment plan installment and scheduled payment reminders via text message. In eBill, select “Personal Profile” from the “My Profile Setup” menu on the Home page, then “My Profiles” to opt-in to text message notifications If you have not already, you will need to sign up for two-step verification to add your mobile number on the “Security Settings” tab.

Students can authorize parents or other third parties to access the eBill system to view student account balances, enroll in payment plans, and make payments. Authorized users can also be authorized to receive notifications of eBill statements and 1098-T tuition statements. Students can log in to eBill to set up an authorized user using the instructions below.

如何在电子账单中添加授权用户
用屏幕截图打印说明.

1. 在OU首页选择“邮箱”.
2. Log into MySAIL using your NetID (OU email user ID) and password.
3. 在“常用服务”菜单中选择“电子帐单”.
4. Click Authorized Users from the My Profile Setup menu on the right-hand side.
5. Select Add Authorized User and enter the email address of the person you are adding and select access, click Continue.
6. Agree to the terms and conditions (you may also print them) and click Continue.

Electronic check, using a checking or savings account bank routing and account number, is available in eBill. There is no fee to pay by electronic checking and savings accounts.

Payments by check, cashier’s check, money order or traveler’s check can be mailed to:

Cashier’s Office
北基金会大厅110室
318 Meadow Brook Road
Rochester MI 48309-4454

All checks are to be made payable to “Oakland University” and must include the student's name and the last 4 digits of the Grizzly ID number to ensure correct and timely processing. Receipts will not be mailed; your canceled check is proof of payment. Please allow 5-6 days for mail delivery and payment processing.

A payment drop-box is located outside of the Cashier's Office, 在北基金会大厅的西北角, for payments by check, cashier’s check, 只能用汇票或旅行支票. 信封在付款投递箱上方. 不支付现金. All payments are to be made payable to “Oakland University” and must include the student's name and the last 4 digits of the Grizzly ID number to ensure correct and timely processing. Receipts will not be mailed; your canceled check is proof of payment.

教育储蓄计划付款(ESP)

If you are making payment from your ESP, please select the electronic transfer option, if available.

Returned Checks

Payments returned by the bank for any reason are considered nonpayment and may result in cancellation of registration. A $25.退回的物品将收取00英镑的费用. 直到退回的款项全部付清为止, a hold is placed on the student account that prevents registration, graduation, 以及成绩单和成绩的在线访问.

Student Repayment Options

退回“资金不足”款项(NSF), ‘uncollectible account’, ‘stop payment’ and ‘account closed’: Students can repay these items using only cashier’s check, certified check, money order, debit card or credit card. Students cannot repay these items using a personal check or ACH (online checking / savings) account.

Returned payments for ‘unable to locate’ and ‘non-transaction’: Students can repay these items using any payment method.

多次退回款项的永久限制

When a student reaches ‘3’ returned check and / or ACH payments, their account is placed on the permanent restrictions list for check and ACH payments. 学生只能用本票付款, certified check, money order, 或借记卡/信用卡(网上).

十大菠菜台子与 flywire 使国际支付安全便捷. flywire 允许用户(学生，家长等.)几乎可以从任何国家和任何银行付款. 他们也提供很好的外汇兑换率, allowing users to pay in their home currency (in most cases) and save money, 与传统银行相比. Users will be able to track the progress of their payments throughout the transfer process with a user dashboard and email notifications.

转车要花多少钱? When a user accesses the flywire site using the flywire button above, the first question is: how much does the user want to pay OU? The user then chooses the currency they want to pay with, generally the user’s home country currency. 一旦用户选择了货币， flywire displays the amount of funds the user will need to transfer to flywire 用他们本国的货币. The amount of the payment and the exchange rate are guaranteed for a number of days. If the user does not initiate the transaction in the time specified, the amount transferred to OU could change based on the new exchange rates. Generally the wires are domestic wires for the user since they are wiring to a flywire 用户所在国家的财务合作伙伴.

Students that select to make a payment using US Dollars, even though flywire supports their home currency, will be charged a $25 service fee for processing the transaction.

If a user needs to make payment from two different bank accounts, the user should initiate two payments (each for the amounts that each bank account will be covering). 然后，用户将按照每次付款的说明进行操作.

有关如何使用 flywire, users may view their Tutorial Video. 有关的详细信息 flywire, please visit the flywire Help page.

New students can view flywire orientation videos in Chinese or English.

If you are having problems with your bank wiring funds to Oakland University using flywire: Please use the 二次授权书 if your bank needs further authorization from Oakland University regarding flywire.

来自美国制裁国家的学生: 如果你的国家在美国的制裁名单上, such as Iran or North Korea, you will not be able to use flywire 把钱转到十大菠菜台子. 查看美国制裁国家的完整列表.

中华人民共和国留学生: Not sure why you should use flywire 处理您的银行转账? Visit the flywire 网站上关于如何支付的说明 Peoples Republic of China.

Students from India: Visit the flywire website for instructions, including the new Tax Collection regulations, on how to pay in India.

Students from Nigeria: flywire can accept payment in Nigerian Naira.

Students from other regions including Korea, Vietnam, Nepal, Thailand, United States or Europe: For additional information regarding payments from these areas, please visit flywire’s regional payment information page.

Translated versions: Arabic, Chinese, French, Hindi, Indonesian, Japanese, Korean, Portuguese, Spanish, Vietnamese

Credit card was denied

Please follow the instructions you received on the error message and contact your financial institution for more information. If your card is a debit card there may be a limit on the dollar amount per transaction.

Error message on eBill for ACH or credit/debit card payments

按照错误信息上的说明操作. 如果您不确定错误消息的含义, 打电话给我们提供以下信息:灰熊ID, 你试图支付的金额, last 4 digits of the bank account number or credit card number used, the expiration date, 还有你试图付款的日期. If possible, take a screenshot of the error message or write down the information in the error message.

Payment isn't posted to eBill or credit card was charged twice

Please contact us. Please make sure you have the following information available: Grizzly ID, 你想支付的金额, 信用卡号码的最后四位数字, the expiration date 还有你试图付款的日期.

我不明白为什么我的学生账户会被扣款

The department that charged your account keeps records of your transactions. Contact the department.

我的账户还没有收到经济援助

确保你已经满足了所有的经济援助 requirements.

I have cash

Options available include:

• Going to a bank or credit union and purchasing a cashier’s check and either mail it to the Cashier’s Office or drop it in the payment drop box outside the Cashier’s Office.
• Going to the post office or convenience store and purchasing a cashier’s check or money order and either mail it to the Cashier’s Office or drop it in the payment drop box outside the Cashier’s Office.

I have a hold on my account

Contact the office that has the hold placed on your account. See a list of holds on the Registrar's website.

你想避免学费诈骗

访问Flywire的网站获取有关的信息 如何避免学费诈骗.

OU provides enhanced protection for your personal information and identity in eBill. 这是通过使用两步身份验证来实现的.

Two-Step Authentication provides an extra layer of security for securing your information and confirming your identity.

eBill users (students and authorized users) will need to enroll in Two-Step Authentication by selecting their notification preference of email, text, 或者选择使用Google Authenticator应用程序.

Note: When a user chooses the Google Authenticator app for notification, they will receive additional on-screen instructions for downloading. They will then use the Authenticator app to scan a barcode or enter a key, 均由电子账单在屏幕上提供.

OU strongly encourages users to enroll in two-step authentication to add additional security for sensitive profile changes. The student or authorized user will receive alerts upon logging in if they have not yet enrolled.

Once enrolled, a user can make changes to their Personal Profile by entering the passcode sent to them. If an incorrect passcode is entered, validation fails and no changes are made.

When an eBill user contacts the Financial Aid Office or the Cashier’s Office, we are unable to assist users if they contact us by phone until we can validate that the user is who they say they are. 

如果用户开启了“两步认证”, 当与代表交谈时, the representative may tell the student or authorized user that a passcode will be sent to their communication method of choice (email, text, 或Google Authenticator应用程序).  When the user repeats back the passcode sent to their phone/email or Google Authenticator, their identify is confirmed.

(来源:TouchNet Bill+Payment用户指南)